Case Study: Transforming Payroll Efficiency for a Leading African Manufacturing Company

Overview

When one of Africa’s largest manufacturing company’s began struggling with payroll accuracy following a system integration with their HR system, they turned to our team for an independent audit and process review.
What we found was not a system failure — but an integration gap.

The Challenge

The organisation had implemented a modern payroll platform and connected it with its HR management system.

Shortly after go-live, payroll errors began to surface:

  • Missing leave data
  • Incorrect overtime calculations
  • Duplicate employee records
  • Increased reliance on manual corrections

Despite having skilled staff and capable technology, payroll processing costs and frustration levels were rising.

Root Cause Analysis

Our review revealed that the problem wasn’t the platform — it was the integration layer.

Specifically:

  • Middleware was outdated and not aligned with the latest API standards.
  • There was no clear ownership of integration issues.
  • Support teams worked in silos without a structured escalation process.
  • Manual interventions created inconsistency and risk.
The missing element was a specialist who understood both payroll operations and system integration — a role we define as an Integration Business Analyst.

Our Approach

We conducted a full Payroll Wellness Check that looked beyond the software to assess the entire ecosystem.
Our interventions included:
  • Implementing real-time API integrations
  • Automating data validation and error alerts
  • Establishing a formal support and escalation framework
  • Training teams on data hygiene and integration monitoring

The Results

Metric

Before

After

Manual correction runs

50/month

<10/month

Payroll accuracy

85%

98%+

Processing cost per cycle

+R4,750/month

Reduced by 80%

Employee queries

Frequent

Rare

Qualitative improvements:

  • Payroll team re-focused on strategy rather than firefighting
  • Clear ownership of integration issues
  • Improved collaboration between HR, IT, and Finance
  • Restored trust in payroll accuracy across departments

Key Takeaways

  • Great systems and great teams can still fail without integration ownership.
  • The missing piece is often a translator — someone fluent in both technology and payroll operations.
  • Integration governance should be treated as a living, managed process, not a one-off project.

Conclusion

For this leading African manufacturer, success came not from replacing systems, but from strengthening the connections between them.

Their experience serves as a reminder to all businesses:

Technology and talent are powerful — but only when the glue between them is strong.

Stop the Payroll Chaos

Don’t let the gap between your systems keep driving up costs and causing errors. Your technology is sound, and your team is capable. What’s missing is the expertise to manage that critical integration layer. Find out how we can help you implement true integration ownership to restore accuracy and employee confidence.

Contact Us to Bridge the Gap

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